Order Cancellation Policy

Once your order is paid for, it goes straight into production. Cancellation may not be possible if the order has already entered the production process. However, should you wish to cancel, please contact our customer service team. We'll be happy to assist you in requesting a refund of the shipping fee.

What does your price include?

Our quotation includes the cost of the products themselves and packaging (poly packaging bags). Some items include one-side printing or both-side printing. It depends on the items. An extra amount of fee might be involved if you require customization or any special woven labels, packaging, and tags. For more details, please consult our customer service. If you are asked to pay for additional charges when picking up your package, please contact our customer service or email us (info@hugepod.com) with your order details. We will get back to you within 48 hours.

Does the item price include a tariff?

No, it doesn't include any tariffs or taxes. Local customs inspect packages randomly during clearance, and only those that are selected may require tariffs. We have always been committed to providing customers with high-quality products at low prices, so the items don't include taxes.

What should I do if my order information or address information is incorrect?

 For incorrect order information: 

If you have made a mistake in your design or ordered the wrong quantity, size or color, etc, HugePOD will not be responsible for that, and will not provide a return or refund service after your production has been made.

For incorrect address information: if the address provided by you or your customer is deemed by the courier to be insufficient or inaccurate, the package will be returned. And once we confirm the correct address with you (if applicable), you will be responsible for the logistics costs of the reshipment.

For package unclaimed: the unclaimed package has to be returned and you will be responsible for the logistics costs of the reshipment to yourself or your customer (if applicable).

If we cannot ship your order due to address issues after it has been completed, we will hold the package for a maximum of one month from the completion date. If you do not provide a valid address within one month, we will destroy the package to avoid leaking the client's design and refund the shipping fee to you. If your package is destroyed due to address issues, we will not arrange a new shipment, but you can make a new order. Please remember to enter a valid address. Thank you for your understanding.

Can I cancel my order?

You can cancel unpaid orders yourself in the "My Orders". However once your order is paid for, it goes straight into production. Cancellation may not be possible if the order has already entered the production process. However, should you wish to cancel, please contact our customer service team. We'll be happy to assist you in requesting a refund of the shipping fee.

How can I track my order?

After your order is shipped, you will receive an email notification with a tracking number, and you can also find the tracking number on the "Orders" page on our website. You can track the shipping with your tracking number or contact our customer service for shipping information via info@hugepod.com.

How can I pay？

You can checkout online with Paypal, credit cards, Klarna.

How long is your lead time?

For print-on-demand orders, the production takes 3-7 working days around, depending on the quantity and the designs. For non-print-on-demand items like T-shirts, sweatshirts, shirts of a single color with simple design, it takes 7 working days for sampling, 7-15 days for bulk production. For non-print-on-demand items like coats, suits, wool knitted items, dresses, jeans, bottoms, it takes 7 working days for sampling and 15 working days for bulk production -- a little longer due to the more sophisticated techniques involved. Please note that there may be some unavoidable delays due to customs clearance, bad weather , flight delay or cancellation, etc.